Support Services

Too often, organizations are left to figure things out on their own after HCM system implementation. That can mean inconsistent processes, underused features, and a growing list of support tickets.

With JG3 Group, support doesn’t end at go-live. Whether we helped with your implementation or you’re coming to us post-launch, we offer hands-on support that keeps systems running smoothly and boosts your team confidence.

Reliable Help. Real Results.

Answers When You Need Them.

Your HCM platform should make workflows easier, not more complicated. But when something goes wrong — or you’re not sure how to make the most of the tools you have — you need more than a help article or a chatbot. You need a partner.

Our support services are designed to:

Resolve issues quickly and accurately
Provide ongoing configuration and system guidance
Offer clear explanations and real-time solutions
Give your team confidence in their daily workflows

Flexible. Proactive. Knowledgeable.

We customize our support to your business’s evolving needs. Whether you need us for a few hours a month or as an ongoing partner, we’re here to help you:

Tackle configuration changes without the guesswork
Understand new system updates and features
Troubleshoot errors and avoid disruptions
Improve user adoption and team efficiency
Maintain system integrity as your business grows

Temporary Payroll Coverage

Sometimes you don’t need a long-term solution. You just need someone to step in and help right now. Whether you’re navigating employee leave, turnover, or seasonal demand, JG3 Group provides short-term payroll support to keep things running smoothly.

We can serve as an extension of your team — processing payroll, managing time and attendance, or helping with benefits and compliance — while you focus on hiring or covering internal gaps. It’s reliable help you can count on, exactly when you need it.

More Insights.
Hand Delivered.

As a Certified Dayforce Partner, we understand the platform inside and out. But what sets us apart is how we use that knowledge to serve your team. That means:

Listening first, then recommending
Communicating clearly and kindly
Tackling problems quickly and efficiently
Helping build internal knowledge
Facilitating long-term stability

Whether you’re managing payroll, navigating compliance changes, updating organizational structures, or onboarding new team members, we’re here to help you stay ahead of the curve.

Our support services do more than solve today’s problems. They help your team build confidence, preparing them for tomorrow and beyond.

When to Bring in Support Services

If any of these hit home, it’s time to consider our services:

Your internal team is stretched thin or lacks deep system knowledge
You’re tired of relying on slow vendor ticket systems
You want faster answers, better outcomes, and fewer headaches
You need a trusted partner who knows your systems and your goals

Let’s work together to remove roadblocks and support your people every step of the way.

Backing You Today. Preparing for Tomorrow.

Heavy Workload?

Reach out today to discuss your challenges and how JG3 Group can provide expert, hands-on support.